Support System Extension [M2]
It connects the customer to the support team by means of tickets.
Frequently Asked Questions
- Can a customer upload attachments in a ticket?
- Can admin create multiple departments?
- Can admin restrict the file size of an attachment?
- Can an admin see a conversation between agent & customer?
- Can an agent be auto-notified about the expiry of a ticket?
- Can customer set the priority of their ticket?
- Does a guest user is allowed to create tickets?
- When will be a ticket auto closed?