Frequently Asked Questions

Why Order from Catch initially doesn’t show address information in Magento ?
Catch Orders doesn’t show address information in Magento because initially, orders which are fetched from Catch are in pending acceptance state. And when the orders are in pending acceptance state, the address details are not available on Catch and so it cannot be fetched at the same time of order import.

So, to get address information, we send order acceptance request on Catch, then it goes to the Shipping state and with the help of Order Syncing crons, address information gets synchronized on Magento.

 Last updated Sun, Apr 28 2019 10:24am

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