Frequently Asked Questions

How to Reject and Acknowledge orders generated on jet.com ?
When an order is generated on jet.com , then the merchant should notify jet.com that whether he is able to fulfill the orders or not.
For this purpose:-
  • Go to Sales > Orders. All the orders will be shown here.
  • Click on the View button of the Pending order to open the Order View Page.
  • Click Acknowledge button to acknowledge the order and click Reject button to reject the order.
  • If Acknowledge button is clicked then the admin cannot reject it.
  • If Reject button is clicked then it cannot be acknowledged and the Order Status will change to Cancelled.
As soon as the latest orders are fetched, a notification appears in the admin panel’s notification area and those orders get Auto-Acknowledged.
This is done so that if the merchant is unable to acknowledge the orders within 2 hours then they don’t get rejected.

Note:-
Whenever any one of the two buttons is clicked both of them get disabled after some time.

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 Last updated Fri, Nov 17 2017 3:08pm

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