Frequently Asked Questions

How to know the reasons of failed jet orders?
List of failed orders can be viewed by :-
  • Selecting Jet > Jet Orders >View Failed Import Jet Orders Log from the menu section.
  • This section displays the failed orders with their order id and the reason for their failure.
  • To manually fetch the latest orders (if required immediately) the merchant can click on the “Fetch Latest Orders” button.
These orders can be deleted from here by :-
  • Select the orders to be deleted and then,
  • Choose Delete option from the mass Action drop-down and click Submit button.
Note:-
If orders are not properly Acknowledged(due to any reason) then jet itself rejects those orders.

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 Last updated Fri, Nov 17 2017 3:08pm

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