Frequently Asked Questions

When an order is generated on sears.com, then the merchant should notify sears.com that whether he is able to fulfill the orders or not.

For this purpose:-

• Go to Sales > Orders. All the orders will be shown here.
• Click on the View button of the Pending order to open the Order View Page.
• Click Acknowledge button to acknowledge the order and click Reject button to reject the order.
• If Acknowledge button is clicked then the admin cannot reject it.
• If Reject button is clicked then it cannot be acknowledged and the Order Status will change to Cancelled.

As soon as the latest orders are fetched, a notification appears in the admin panel’s notification area and those orders get Auto-Acknowledged.This is done so that if the merchant is unable to acknowledge the orders within 2 hours then they don’t get rejected.

Note:-Whenever any one of the two buttons is clicked both of them get disabled after some time.