Pricing
How is my order credit count calculated?
Your order credit count will depend on your accounts. If you have 1 account, your total credit will be according to orders received in your account. If you have two, or more, then credit count will be the sum of all the accounts.
How is my order credit count calculated?
Your order credit count will depend on your accounts. If you have 1 account, your total credit will be according to orders received in your account. If you have two, or more, then credit count will be the sum of all the accounts.
How does a paid plan benefit me?
When you opt for a paid plan, the app secures the product details between Shopify and Amazon to sync information such as title, description, price, barcode, etc. This enables real-time inventory sync. Suppose, you update price or inventory on Amazon, ...
What happens if I uninstall the app (and I have a paid plan)?
Your data (listings, orders, settings, etc) will be removed in 48 hours, and your recurring payment plan for the app will be deactivated immediately.
How many products can I list?
The trial plan has only 10,000 credits for product listing. However, all paid plans have unlimited credits for product listing.
Why can't I downgrade my plan?
You won't be able to select a plan with a lower credit limit than what you have already used. For instance, if you have used 150 credits in your previous plan, you won't be able to opt for a new plan with only 100 credits. However, you can choose a ...
Why do my order credits appear exhausted even after clearing the excess usage charges?
If you have cleared “excess usage charges'', your credits will be renewed at the beginning of the next month. However, you can upgrade your plan to refill order credits immediately.
Why can't I upgrade my plan?
It is because you have not cleared “excess usage charges” for the additional credits provided to you. You can upgrade the plan once you clear the payment.
What happens if I exhaust my credits (paid plan)?
If you exhaust your credits on a paid plan, you will receive additional credits calculated based on your current credit limit, chargeable at $3 per 10 orders. These are deemed as “excess usage charges'' and are payable only once a month, for one ...
What should I do if the credits in my trial plan expire?
A trial plan will only have 50 credits. Once you have exhausted that, you can have to upgrade to a paid plan. Otherwise, your app access will be revoked and your syncing will stop.
What happens when I reach my order limit on a paid plan?
Once you reach your plan’s order limit, you will receive excess usage credits equivalent to your current order limit, and this is provided only once every month. After using up these credits, your order syncing will be paused for the month. However, ...
Is there a way to exclude certain orders from being counted?
No, all synced orders that successfully reach the app will be counted toward your order limit. This is a fixed rule and cannot be customized for specific orders or products.
If I upload products via another method and not through the app, do those orders still count?
Yes. Any order synced to the app, regardless of how the product was uploaded to Amazon, will count toward your order limit.
Do failed orders count toward my plan's order limit?
Yes, failed orders will count toward your limit only for listed/linked products, not for unlisted/unlinked products.
Will FBA orders be counted towards my order limit, even if they don’t sync with Shopify?
All FBA orders, whether synced with Shopify or not, are included in your order limit and count towards your plan's charges. This is because syncing these orders requires server resources. We continue to sync your orders from Amazon to the app using ...
If an order is synced of a product that is not uploaded via the app, does it still count?
Yes. Whether the order is for a product uploaded via our app, linked to an existing Amazon listing, or neither, as long as the order is synced to the app, it will count toward your order limit.
Does this rule apply to all sellers, even those on the trial plan?
Yes, the rule is universal across all plans, including the trial plan. All synced orders contribute to the order limit.
How are orders counted towards my plan's limit?
All orders synced to the app from Amazon, including FBA orders, will count toward your order limit. This applies to every seller, regardless of their subscription plan (free or paid).
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Can I cancel my plan anytime?
To cancel your plan, all you need to do is just uninstall the app. Uninstalling the app from your Shopify store will cancel your plan at the very moment. (No Refund will be allowed in this case).