If you'd like a second address — an ops inbox, a teammate, or a separate support channel — to receive the same alerts, add it as an Alternate email id under Settings → Notifications → Email.

Add and verify an alternate email

1. In the app, go to Settings → Notifications → Email.
2. In the Alternate email id field, type the email address (e.g., ops@yourstore.com).
3. Click Add.
4. The app sends a one-time OTP to that address. A verification modal opens in the app for you to enter the code.
5. Open the inbox of the alternate email, copy the OTP, paste it into the modal, and submit.
6. Once the OTP is accepted, the email is saved. The text field becomes inactive and the button changes to Edit.

Change or replace an alternate email

1. On the same panel, click Edit beside the Alternate email id field.
2. The field becomes editable. Type the new email.
3. The button changes to Verify. Click Verify — a fresh OTP is sent to the new address.
4. Enter the OTP in the modal to confirm. The new email replaces the old one.

Note

• Both your registered email and the Alternate email id receive the same alerts — there's no per-alert routing.
• The alternate email is shared across all Amazon accounts connected on this Shopify store. There's no per-account override.
• We follow a no-spam policy — only alerts you've turned on are sent.