Easily manage order cancellations and refunds between Amazon and Shopify with the CedCommerce Amazon Channel App’s Cancellation and Refund Settings. This section ensures that cancellations and refunds sync properly, inventory is updated, and refund reasons are correctly mapped between platforms.
Proper handling of cancellations and refunds is critical for maintaining customer trust and preventing order discrepancies. By configuring these settings, you can:
Ensure that cancellations and refunds from Amazon sync accurately to Shopify.
Prevent refund failures by mapping refund reasons correctly between both platforms.
Keep inventory updated by restocking canceled items when necessary.
Enable this setting to automatically sync order cancellations from Amazon to Shopify.
Ensures that canceled orders are reflected in Shopify, keeping records accurate.
When an order is canceled, enabling this option will automatically restock inventory in Shopify.
Helps maintain correct stock levels and prevents overselling.
Choose a default cancellation reason for orders that are canceled in Shopify.
Ensures consistent order tracking and accurate reporting.
Enables the synchronization of refunded orders from Shopify to Amazon.
Helps maintain a consistent refund process across both platforms.
Amazon and Shopify may have different refund reason codes. To prevent errors, you can map Shopify refund reasons to their corresponding Amazon refund reasons.
For example:
If Shopify uses "Customer Return," you can map it to Amazon’s "CustomerReturn" reason.
If Shopify uses "Seller Refund," you can map it to Amazon’s "GeneralAdjustment" reason.
If a refund reason is missing, you can add new refund reasons and customize mappings between Shopify and Amazon.
This ensures that refunds are processed smoothly, preventing sync failures due to unrecognized refund reasons.
Automate order management, minimize manual intervention, and improve the accuracy of cancellations and refunds.