Dashboard Section
The app’s dashboard provides insight into your store and helps you analyze the sales. It shows basic information about your stores, like products and their statuses, orders and their statuses, ongoing and completed activities, along with some FAQs.
Product Status:
The Product Status section on the dashboard provides real-time product updates. The different statuses visible to merchants to demonstrate a product’s stages and their meanings are mentioned below:
- Live: These products are listed on TikTok Shop and are all set for the customers to buy them.
- Failed: Products under this category are not uploaded on the TikTok Shop due to some error.
- Not Uploaded: Total number of products that are imported to the app from the WooCommerce store but are not yet uploaded on TikTok Shop.
- In progress: Products under this category are in the process of getting uploaded on the TikTok Shop.
- Inactive: These are the products that have been deactivated either from the app or from TikTok Shop by you. For instance, some seasonal products that you do not want the buyers to see on TikTok Shop for some time can be made ‘inactive.’
- Reviewing: Products shared with TikTok Shop will go live once they are reviewed and approved by the TikTok team are visible under this section.
There are two more tabs available on top of the product section, viz.,
- Sync TikTok Shop Status: You can refresh and sync your TikTok Shop by clicking here to get real-time status updates.
- Bulk Upload: Click here to upload all the linked products in bulk, saving you valuable time and effort.
Products that are linked to a category can only be uploaded in bulk.
Order Status:
The Order Status section of the dashboard helps track the real-time status of the orders. Different order statuses visible to the merchants and their meanings are mentioned below:
- Awaiting Shipment: As soon as an order is created on TikTok Shop, it is marked as “Awaiting Shipment.”
- Awaiting Collection: When a seller fulfills the package using “shipped by seller” as the shipping method, the order status reflects “Awaiting Collection” before the order is packed and shipped.
- Completed: Once an order is delivered successfully and no return or refund request is raised by the buyer, the status will auto-update to Completed.
- Cancelled: The order placed by a buyer can be cancelled by you or the buyer via the app by providing a proper reason. The status of the same will be updated on TikTok Shop.
- Failed: Orders that have failed to be delivered, due to one or more reasons, will reflect in this section.
- Delivered: Orders that have been successfully delivered to the customers but are in the 14-day window of being completed, fall under this section. Customer can raise a return or refund request for these orders.
Recent Activity:
All the ongoing activities like product imports from WooCommerce, product uploads to TikTok Shop, automatic inventory updates, and completed activities are visible under this section. You can keep an eye on the activities from here and take timely actions as and when required.
Create Template:
You can upload and map products in bulk on TikTok Shop using category templates. This will help you minimize errors and efforts required in the manual upload of a large volume of products. To know more about Category Template, click here.
Pricing Info:
You can review your plan details in this section. Herein, you will get the plan amount, monthly billing date, and products & orders remaining in the plan, along with the option to upgrade your plan, whenever required.
Related Articles
Details of TikTok Shop Account
Account: It contains important details about the TikTok Shop account, seller name, seller ID, and user credentials. You can update your email password by clicking the Change option under the User Credentials section. It will open up the Change ...TikTok Shop Settings
Under this section, you can review and modify the app syncing settings. There are several fields that you can sync between the connector and your TikTok Shop. These fields include product information, price, and inventory. You can click on either or ...Overview
About TikTok Shop TikTok is not just one of the rapidly evolving social media platforms but has also emerged as a leading social commerce marketplace with TikTok Shop. With over 1 billion active users, TikTok is a master hub for sellers looking to ...Creating a Category Template
Enhance operational efficiency, improve product management, and ensure consistency in product categorization across platforms with Category Templates. On the Dashboard, you will find the “Create Template” button in the right-hand corner. Upon ...Products Section
The Products section of the app provides you with all the information required to sync and manage your products. You can edit the existing ones in the Products section. 1. Product Status: At the top bar of the section, you can view products based on ...