Dashboard Section
The app’s dashboard provides insight into your store and helps you analyze the sales. It shows basic information about your stores, like products and their statuses, orders and their statuses, ongoing and completed activities, along with some FAQs. You will also see the TikTok Shop prerequisites on the dashboard.
Product Status:
The Product Status section on the dashboard provides real-time product updates. The different statuses visible to merchants to demonstrate a product’s stages and their meanings are mentioned below:
- Live: These products are listed on TikTok Shop and are all set for the customers to buy them.
- Failed: Products under this category are not uploaded to the TikTok Shop due to an error.
- Not Uploaded: Total number of products that are imported to the app from the Shopify store but are not yet uploaded to TikTok Shop.
- Inactive: These are the products that have been deactivated either from the app or from TikTok Shop by you. For instance, some seasonal products that you do not want the buyers to see on TikTok Shop for some time can be made ‘inactive.’
Order Status:
The Order Status section of the dashboard helps track the real-time status of the orders. Different order statuses visible to the merchants and their meanings are mentioned below:
- Awaiting Shipment: As soon as an order is created on TikTok Shop, it is marked as “Awaiting Shipment.”
- Awaiting Collection: When a seller fulfills the package using “shipped by seller” as the shipping method, the order status reflects “Awaiting Collection” before the order is packed and shipped.
- Completed: Once an order is delivered successfully and no return or refund request is raised by the buyer, the status will auto-update to Completed.
- Cancelled: The order placed by a buyer can be cancelled by you or the buyer via the app by providing a proper reason. The status of the same will be updated on TikTok Shop.
Activity:
All the ongoing activities, like product imports from Shopify, product uploads to TikTok Shop, automatic inventory updates, and completed activities, are visible under this section. You can keep an eye on the activities from here and take timely actions as and when required.
Pricing Info:
You can review your plan details in this section. Herein, you will get the plan amount, the monthly billing date, and the products & orders remaining in the plan, along with the option to upgrade your plan whenever required.
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