Do failed orders count toward my plan's order limit?

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• How are orders counted towards my plan's limit?

  All orders synced to the app from Amazon, including FBA orders, will count toward your order limit. This applies to every seller, regardless of their subscription plan (free or paid).

• What happens when I reach my order limit on a paid plan?

  Once you reach your plan’s order limit, you will receive excess usage credits equivalent to your current order limit, and this is provided only once every month. After using up these credits, your order syncing will be paused for the month. However, ...

• What are Failed orders?

  Failed orders can occur when the app is unable to create Amazon orders on Shopify. There can be multiple reasons for this, but two major reasons for failure are: 1. Product not found on Shopify: 1.a If the ordered product’s SKU does not exist on the ...

• Failed Refund Orders

  Failed Refund Orders This section lists out all the orders whose refunds have not been synced on Amazon from the Shopify store. The list of all the past orders whose refund status have been successfully synced are also available here. Reasons for ...

• Failed Orders

  Failed Orders This section displays all the Amazon orders that could not be created or synced with the Shopify store for a few specific reasons. The reason behind this could be insufficient inventories, missing SKUs, or other factors. Failure to ...