Does a Shopify refund include shipping charges?

Does a Shopify refund include shipping charges?

Short answer: No. When you issue a refund in Shopify, shipping charges aren't included by default — only the item amount is refunded. To refund shipping too, you have to add it manually during the refund.

This applies to every Amazon-synced order in your Shopify store, regardless of how it was created.

How to refund shipping along with items

  1. Open the order in Shopify and start a refund.
  2. Enter the shipping amount you want to refund in the Refund shipping field.
  3. Click Refund.

If you leave Refund shipping empty, only the item amount is refunded — shipping stays with you.

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