Email notifications in the CedCommerce Amazon Channel app

Email notifications in the CedCommerce Amazon Channel app

The app sends email alerts so you know when something needs your attention — your monthly order limit is filling up, or an order/shipment/refund/cancellation has failed to sync. All of these are managed from one place: Settings → Notifications → Email.

Where to find email settings

  1. In the app, go to Settings → Notifications.
  2. The Email sub-tab opens by default and shows the Email Settings panel.
  3. Each alert has its own toggle — turn on the ones you want, leave the rest off.

What you can be notified about

AlertWhen you'll get an email
Alert for exceeding order limitWhen your monthly Amazon order count crosses 50% or 90% of your plan limit (each threshold has its own toggle).
Failed order sync with ShopifyWhen an Amazon order fails to sync into your Shopify store.
Failed shipment order syncWhen a shipment update fails to push from Shopify to Amazon.
Failed refund order syncWhen a refund fails to push from Shopify to Amazon.
Failed canceled order syncWhen a cancellation fails to sync between Amazon and Shopify.

Who gets the emails

  • Alerts are sent to your registered email — the email tied to your Shopify store on the app.
  • You can add an Alternate email id in the same panel to send alerts to a second address (e.g., an ops or support inbox). See Add an alternate email for notifications.

Note

  • Notification settings are global — they apply to all Amazon accounts connected on this Shopify store. There's no per-account override.
  • We follow a no-spam policy — you'll only get emails for the alerts you've turned on.
  • The footer of the panel shows the Last updated timestamp so you can confirm when settings were last saved.