Failed Orders

Failed Orders

*App support provided by CedCommerce

The Failed Orders section helps you track orders that couldn't be synced to your Shopify store via the SHEIN Sales Channel app. Each order row includes key information like order ID, date, value, payment status, and failure reason. This is especially useful for sellers who want to resolve issues promptly and avoid delays in fulfillment.



| Note: The SHEIN Sales Channel app only displays failed or unprocessed orders. For completed orders and full order history, visit your Shopify admin under the Orders section as shown below:

Apply SHEIN as the filter channel on the Shopify store to check and identify the successful SHEIN orders on Shopify.



Reasons for Order Failure

Failed orders typically fall into these four main categories:

1. Product Not Found

  • What It Means: The product's SKU (Stock Keeping Unit) on Shopify does not match the one submitted to SHEIN.

  • Impact: The system cannot identify and match the product, preventing fulfillment.

  • How to Fix: Recheck the SKUs on both platforms. Either update the Shopify SKU or re-import products into the app using the correct identifiers.

2. Inventory Error

  • What It Means: There’s insufficient inventory in your Shopify store to fulfill the order.

  • Impact: The order may be delayed or canceled, resulting in a bad customer experience.

  • How to Fix: Update the correct stock quantities in Shopify and sync them with SHEIN to avoid this issue.

3. Unshipped

  • What It Means: You used a shipping method that SHEIN doesn’t support.

  • Impact: Orders using unsupported shipping options will not be processed, and SHEIN may auto-refund them.

  • How to Fix: Use only SHEIN-supported carriers. Check approved carriers here.

4. Plan Limit Reached: Order Syncing Failed

  • What It Means: You've exhausted your current plan’s order credit.

  • Impact: The app will pause order syncing to Shopify.

  • How to Fix: Upgrade your plan or wait until your billing cycle resumes to resume syncing. Meanwhile, you can still view these paused orders within the app under the Order Syncing Failed tab.

  • Click on the 'View Orders' button in the error message strip. In case you don't have any failed orders due to credit limit exhaustion, you'll not see the 'View Orders' button.

Additional Failed Order Errors

  • Product Not Found: This error occurs when the specified product cannot be located.

  • Missing Customer Information: This error happens when crucial customer details like name, phone number, or email address are absent.

  • Inventory Reservation Failed: This error suggests that the product is currently out of stock, and inventory cannot be reserved.

Notes
| You can also manage shipments on the SHEIN CedCommerce Integration. However, if the tracking ID of your order is missing on Shopify, the app will not be able to ship orders on SHEIN.

    • Related Articles

    • Unprocessed Orders

      *App support provided by CedCommerce The unprocessed orders section contains the list of orders that couldn’t clear certain criteria listed by SHEIN and thus cannot be further processed. This section showcases the order no, details of the order ...

    • Onboarding the Application

      *App support provided by CedCommerce Step 1: Authenticate your SHEIN account From the Welcome screen in the app, click Connect SHEIN. You’ll be redirected to the SHEIN seller login page. Authorize your account by agreeing to the SHEIN User License ...

    • Settings

      *App support provided by CedCommerce Manage your key account settings from here. SHEIN Account This tab lets you view and manage your connection with your SHEIN seller account. Once your SHEIN account is successfully connected, you’ll see your Open ...

    • Dashboard

      *App support provided by CedCommerce After you complete onboarding, you’ll land on the SHEIN Sales Channel Dashboard. This dashboard gives you a quick, real-time overview of your store’s performance. From here, you can monitor sales, orders, product ...

    • Listings

      *App support provided by CedCommerce Overview The Listings section gives you full control over how your products appear on SHEIN. This is where you’ll publish, edit, manage, or track listing statuses, all in one place. Whether you're launching new ...