Why am I seeing the "Invalid receipt ID" or "Invalid Etsy order number" error?

Why am I seeing the "Invalid receipt ID" or "Invalid Etsy order number" error?

This error occurs when the wrong Etsy shop is connected to the app.

How to resolve this issue:

Step 1: Check your connected shop
Make sure you’re connected to the correct Etsy shop in the app.

Step 2: Reconnect your Etsy shop

  1. Go to the Settings section in the app (click View More in the left menu).

  2. Navigate to General Settings and scroll down to Reconnect Etsy Shop.

  3. Check the box: “You encountered an ‘invalid token’ error while attempting an action.”

  4. In the pop-up, select Yes for the following prompts:

    • Do you want to transfer your previous Shipping Template to the new store?

    • Do you want to transfer your previous Policy Template to the new store?

  5. Click Reconnect Etsy in the top-right corner of the section.

Step 3: Contact support (if needed)
If the issue persists, contact us on support@cedcommerce.com for assistance.

Once the correct Etsy shop is connected, this error will no longer appear. For more details, refer to our [Help Center documentation].

    • Related Articles

    • Why am I seeing the error 'Invalid title (special characters not allowed)' when publishing my products?

      Etsy only allows specific characters in product titles. You can use one '%' symbol, one '&' symbol, and one ':' symbol, but special characters like '$', '^', and '`' are not permitted. If your product titles contain any of these invalid characters, ...

    • Order Details

      What actions can I perform? You can perform up to five actions for individual orders: Ship Order, Item Ordered Mapping, Email Update, Create on Shopify, and Sync Etsy Order Status. AND To proceed with shipping an order, click on the Ship Order, ...

    • Order Management

      Order Management Settings The Order Management section helps you synchronize and manage orders between Etsy and Shopify. This ensures smooth processing, status updates, and customer communication across platforms. Below is a detailed explanation of ...

    • Why is my Etsy order not visible in the app or on Shopify?

      Possible reasons why an Etsy order isn’t visible in the app or on Shopify: A. Order isn’t visible in the CedCommerce Etsy Integration App 1. The order isn’t marked as Paid on Etsy. 2. The Etsy connection token is invalid. Reconnect your Etsy shop ...

    • How to fix "Missing Tracking Information" error in my order?

      To fix the "Missing Tracking Information" error in your order, follow these steps: Provide Tracking Information in Shopify: Make sure you’ve entered the Tracking Number in your order on Shopify. Without a tracking number, the details won’t sync to ...