How are orders counted towards my plan's limit?

• Related Articles

• Will FBA orders be counted towards my order limit, even if they don’t sync with Shopify?

  All FBA orders, whether synced with Shopify or not, are included in your order limit and count towards your plan's charges. This is because syncing these orders requires server resources. We continue to sync your orders from Amazon to the app using ...

• Is there a way to exclude certain orders from being counted?

  No, all synced orders that successfully reach the app will be counted toward your order limit. This is a fixed rule and cannot be customized for specific orders or products.

• Do failed orders count toward my plan's order limit?

  Yes, failed orders will count toward your limit only for listed/linked products, not for unlisted/unlinked products.

• What happens when I reach my order limit on a paid plan?

  Once you reach your plan’s order limit, you will receive excess usage credits equivalent to your current order limit, and this is provided only once every month. After using up these credits, your order syncing will be paused for the month. However, ...

• What happens if I exhaust my credits (paid plan)?

  If you exhaust your credits on a paid plan, you will receive additional credits calculated based on your current credit limit, chargeable at $3 per 10 orders. These are deemed as “excess usage charges'' and are payable only once a month, for one ...