How is my order credit count calculated?

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• How is my order credit count calculated?

  Your order credit count will depend on your accounts. If you have 1 account, your total credit will be according to orders received in your account. If you have two, or more, then credit count will be the sum of all the accounts.

• Do failed orders count toward my plan's order limit?

  Yes, failed orders will count toward your limit only for listed/linked products, not for unlisted/unlinked products.

• If an order is synced of a product that is not uploaded via the app, does it still count?

  Yes. Whether the order is for a product uploaded via our app, linked to an existing Amazon listing, or neither, as long as the order is synced to the app, it will count toward your order limit.

• If I upload products via another method and not through the app, do those orders still count?

  Yes. Any order synced to the app, regardless of how the product was uploaded to Amazon, will count toward your order limit.

• Will FBA orders be counted towards my order limit, even if they don’t sync with Shopify?

  All FBA orders, whether synced with Shopify or not, are included in your order limit and count towards your plan's charges. This is because syncing these orders requires server resources. We continue to sync your orders from Amazon to the app using ...