How is my order credit count calculated?

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• How is my order credit count calculated?

  Your order credit count will depend on your accounts. If you have 1 account, your total credit will be according to orders received in your account. If you have two, or more, then credit count will be the sum of all the accounts.

• Do failed orders count toward my plan's order limit?

  Yes, failed orders will count toward your limit only for listed/linked products, not for unlisted/unlinked products.

• If an order is synced of a product that is not uploaded via the app, does it still count?

  Yes. Whether the order is for a product uploaded via our app, linked to an existing Amazon listing, or neither, as long as the order is synced to the app, it will count toward your order limit.

• Why is my FBA order taking so long to sync to Shopify?

  When an FBA order is placed on Amazon, it first enters a Pending state. Once Amazon updates its status to Shipped, the order is imported into our app and then synced to your Shopify store. Note: The time it takes for an order to move from Pending to ...

• Why is my FBM order taking so long to sync to Shopify?

  When an FBM order is placed on Amazon, it first enters a Pending state. Once Amazon updates its status to Unshipped, the order is imported into our app and then synced to your Shopify store. Note: The time it takes for an order to move from Pending ...