Step 1: Open Order Policy

1. Go to TikTok Marketplace → TikTok Policies
2. Click Add Policy
3. Select Order Policy
   

You will be redirected to the New Order Policy configuration screen.

Step 2: Enter Policy Title

Enter a clear internal name for your order workflow.

This name is used only for internal identification and selection.

1. Yes → Automatically creates TikTok orders in Magento
2. No → Orders will NOT be created in Magento 
   

Step 4: Order Settings 

Create Order When: 

Select the TikTok order status at which Magento orders should be created.

Available options:

1. Awaiting Shipment
2. Awaiting Collection
3. In Transit
4. Delivered
5. Completed
6. Cancelled 
   

Best Practice: Select Awaiting Shipment to ensure:

1. Stock is reserved immediately
2. Orders are processed without delay
3. The shipment workflow starts early 
   

Alternate SKU Attribute 

Use this only if: 

1. TikTok SKU is stored in a custom Magento attribute
2. Default SKU does not match TikTok 
   

If Product Not Exist 

Controls what happens if a TikTok order item is not found in Magento. Options include: 

1. Do Not Create Order: The order is skipped if the product is missing
2. Create Product and Order: Automatically creates a dummy product and then creates the order 
   

Order for Out-of-Stock / Disabled Product

1. Yes: The order will still be created even if the product is disabled or out of stock
2. No: Order will NOT be created in this scenario 
   

Use Magento Taxes → 

1. Yes → Applies Magento’s tax rules to TikTok orders
2. No → Uses TikTok’s tax values directly 
   

Allow Order Notification →

1. Yes → Sends notification when order is created in Magento
2. No → No email notifications are sent
   

Notification Email

Enter the email address that should receive order alerts.

Order ID Prefix

Adds a prefix to Magento order numbers to identify TikTok orders. This helps: 

1. Separate TikTok orders from website orders
2. Simplify reporting & reconciliation
   

Use On Hold

Enable this setting to import TikTok Shop orders that are still in the 1-hour “on hold” period, so you can decide how and when they should be processed in Magento. 

On Hold Option

Choose how you want on-hold orders to be handled in Magento based on your fulfillment and inventory strategy.  The option includes: 

a. Sync to Magento after 1 hour (Recommended): This ensures only confirmed orders are created in Magento, reducing cancellations and manual clean-up. Orders are synced after the 1-hour hold period ends, and only finalized orders are imported

b. Sync to Magento immediately: Use this option to get instant visibility of new orders in Magento for faster internal processing. Orders are created immediately, even during the hold period, while shipping and buyer details may be incomplete initially, and information is updated later when available

c. Reserve Inventory immediately & Sync order after 1 hour: Use this to prevent overselling while still ensuring only confirmed orders appear in Magento. Inventory is reserved as soon as the order is placed, and the order is created in Magento after the hold period ends

Sync TikTok Shipping Order

1. Yes → Automatically generates an invoice when an order is created
2. No → Invoice must be created manually
   

Step 6: Shipment Settings

Shipment Creation

1. Yes → Automatically pushes shipment updates to TikTok when you ship in Magento
2. No → Shipment must be updated manually
   

Carrier Mapping

You must map:

1. Magento Carrier Title (e.g., Delivery, FedEx, BlueDart)
2. Marketplace Carrier (TikTok-supported carriers)
   

Steps:

1. Enter Magento carrier name
2. Select the corresponding TikTok carrier
3. Click Add 
   

This ensures: 

1. Correct tracking sync
2. TikTok recognises the shipment carrier
3. Delivery status updates work properly
   

1. Guest Customer: All TikTok orders are created under a generic guest account
2. Real Customer: Each order creates a new Magento customer account
3. Same Customer: All TikTok orders are assigned to a single fixed customer
   

Step 8: Order Status Mapping

This section ensures that TikTok order updates automatically update the Magento order status.

Steps:

1. Click Add
2. Select:
   
1. Marketplace Order Status
2. Magento Order Status
   
3. Save the mapping
   

This ensures real-time order lifecycle sync between platforms.

1. Click the Save button (top-right)
2. System validates all required fields
3. Policy becomes VALID
4. Policy is now available
   

Step 10: Assign the Order Policy