How to manage pending orders

The order is said to be in pending status when the order is placed on Facebook or Instagram and the product is available on the App. In all cases, the app automatically acknowledges the order from Facebook and creates it on Shopify. When you click on the “View” option of the order, the next screen will feature order details to manage the order from the app. For here, you can Fulfill the order.

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• How to map Pending orders?

  While checking for orders in the Order tab, sometimes, your order is in the Pending stage, and in the Managed by, your order is displayed as Order not created on Shopify. This type of situation arises when: Your product is not present in your Shopify ...

• How to manage orders directly from app?

  In order to ship the order directly from the app, you need to: Open your order from the Order Section of the app. Click on Acknowledge if the order has not been acknowledged yet. Click on Mark as fulfilled. Enter the Tracking ID and URL. Click on ...

• How to manage directly on Facebook

  You can acknowledge the orders from the app and fulfill them right from the Facebook Commerce Manager. For this: Open the Order. Click on Acknowledge if the order is not yet acknowledged. Go to the Commerce Manager and fulfil the order from there.

• Manage your General Setting

  This tab shows all the details of the user that includes the Name, Plan, and email address that you used while connecting to the app. Facebook: This section shows all the details of the Facebook Account. Product: This section shows all the ...

• Manage your Facebook Shop Setting

  The Facebook tab allows you to manage various activities on your Facebook Business Page. You can “Connect or Disconnect” various activities from this tab. In this section Price Update Managing product Auto-updates on Facebook Shop and Instagram ...