How to resolve "Failed Refund" error?

The "Failed Refund" error usually happens when the refund reason in Shopify doesn’t match Amazon’s required format or predefined requirements.

Check whether the refund meets Amazon’s policies and retry the process.

Since Amazon only accepts specific, case-sensitive refund reasons, mapping your Shopify refund reasons to the correct Amazon equivalents beforehand ensures smooth refund processing without errors:

1. Go to the CedCommerce Amazon app

2. Navigate to Settings → Order Settings → Cancellation and Refund

3. Enable “Map Refund Reason”

4. Match your Shopify refund reasons with the correct Amazon refund reasons

For example:

• Shopify: Customer Return → Amazon: CustomerReturn

• Shopify: Seller Refund → Amazon: GeneralAdjustment

• Related Articles

• How to resolve a Failed Order with the error – "Unable to reserve inventory"?

  This error occurs when the product is out of stock or doesn’t have enough inventory in your Shopify store, causing the order to fail. How to Fix: Update Inventory: Add inventory to the product in your Shopify store. The app will automatically retry ...

• Cancelation and Refund Settings

  Cancellation and Refund Settings Easily manage order cancellations and refunds between Amazon and Shopify with the CedCommerce Amazon Channel App’s Cancellation and Refund Settings. This section ensures that cancellations and refunds sync properly, ...

• How Can I Update the Refund Status on Shopify After Initiating a Refund on Amazon?

  If the refund has already been processed on Amazon, it cannot be handled through the app. However, you can manually update the order status on Shopify: Go to your Order section in Shopify. Select the relevant order and manually process the refund. ...

• How to resolve a Failed Order with the error – “Product Not Found”?

  Here’s how you can fix it: Product is not in the CedCommerce Amazon Channel App / Product is in the CedCommerce Amazon Channel App but SKU are Unlinked Enable the CedCommerce Amazon sales channel from your Shopify store. After the product is imported ...

• What does a Failed Order with the error – "Service Unavailable" mean?

  This error usually occurs when the Shopify store is closed or Shopify has disabled order creation for the store.