I can't see all orders. What should I do?

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• How do I refund or cancel orders through the app?

  To refund or cancel orders from the app, select the order you want to cancel or refund and follow the required steps. You just need to refund or cancel through the app to reflect the same on the marketplace. Do the same in the seller area of your ...

• I want to manage orders from my Shopify store. How can I do that?

  You need to click on Settings and then Order Management. Then deactivate “Manage orders from the app”. Then you can manage orders from your Shopify store.

• Can I manually add the tracked carrier in the app for my orders?

  You can select/change the tracking company in the offer template in our app.

• What are different order statuses?

  Under Orders > All Orders you will receive a list of all order IDs and their status. However, beyond that there are statuses like - needs to be sent, open, sent, received, canceled, sent & auto-paid and failed. Here's what the status - Must Ship - ...

• Can the unpaid order on Kaufland.de be created in Shopify?

  Yes, you can create unpaid orders on Shopify through our app