If an etsy order is cancelled am I supposed to cancel it in CED or in shopify?
If an Etsy order is cancelled, you need to cancel it directly on Etsy. There is no need to cancel it in the CedCommerce app or Shopify.
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How can I manage Etsy order refunds through the app?
To process Etsy order refunds, you must initiate the refund directly on Etsy. Ensure the "Cancel/Refund Order Management" setting is enabled under the Order Management tab in the Settings section of the app for this process to work seamlessly. Please ...
How to sync Cancelled/Refunded orders from Etsy to Shopify?
To sync the status for the Cancelled or Refunded orders, make sure you have enabled the "Cancel/Refund Order Management" settings in the Order Management. If the setting is already enabled, you need to follow the below steps: Visit the 'Orders' ...
Order Management
Order Management Settings The Order Management section helps you synchronize and manage orders between Etsy and Shopify. This ensures smooth processing, status updates, and customer communication across platforms. Below is a detailed explanation of ...
Order Details
What actions can I perform? You can perform up to five actions for individual orders: Ship Order, Item Ordered Mapping, Email Update, Create on Shopify, and Sync Etsy Order Status. AND To proceed with shipping an order, click on the Ship Order, ...
Why is my Etsy order not visible in the app or on Shopify?
Possible reasons why an Etsy order isn’t visible in the app or on Shopify: A. Order isn’t visible in the CedCommerce Etsy Integration App 1. The order isn’t marked as Paid on Etsy. 2. The Etsy connection token is invalid. Reconnect your Etsy shop ...