To solve the issue you need to Install and Activate a plugin named Code Snippets as shown in the image below-
Once activated click on Add New under the Snippets section and create a new snippet.
In the next step enter a name for your snippet with the following code in the code section- add_filter('unzip_file_use_ziparchive', '__return_false');
Choose an option “only run in administration area” in the next field.
Once done click Save Changes and Activate.
Your new snippet is activated and will hopefully resolve the Incompatible Archive error issue.
Now you can move ahead and retry to install the plugin on your WordPress dashboard.
If not yet resolved contact the support team by raising a ticket and our support team will be in touch shortly.