Is there a way to exclude certain orders from being counted?
No, all synced orders that successfully reach the app will be counted toward your order limit. This is a fixed rule and cannot be customized for specific orders or products.
Related Articles
How are orders counted towards my plan's limit?
All orders synced to the app from Amazon, including FBA orders, will count toward your order limit. This applies to every seller, regardless of their subscription plan (free or paid).
Will FBA orders be counted towards my order limit, even if they don’t sync with Shopify?
All FBA orders, whether synced with Shopify or not, are included in your order limit and count towards your plan's charges. This is because syncing these orders requires server resources. We continue to sync your orders from Amazon to the app using ...
Failed Orders
Failed Orders This section displays all the Amazon orders that could not be created or synced with the Shopify store for a few specific reasons. The reason behind this could be insufficient inventories, missing SKUs, or other factors. Failure to ...
Failed Canceled Orders
Failed Canceled Orders The ‘Cancel Orders’ section has track of all the orders that got canceled due to syncing errors between your Amazon and Shopify stores. There could be various reasons for failed cancel orders: 1. Order is partially canceled* 2. ...
What are Failed orders?
Failed orders can occur when the app is unable to create Amazon orders on Shopify. There can be multiple reasons for this, but two major reasons for failure are: 1. Product not found on Shopify: 1.a If the ordered product’s SKU does not exist on the ...