My usage seems wrong. How can I verify the order syncing count?
You can monitor your synced orders under the Subscription section of the app. For discrepancies, contact support@cedcommerce.com.
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My order syncing has stopped. How can I fix it?
Order syncing may stop due to any of the following reasons: You’ve exceeded your plan’s order limit and reached the additional syncing cap. Your Amazon account is disconnected. You uninstalled/reinstalled the app without completing the reconnection ...
Onboarding the CedCommerce Amazon Channel
Onboarding Welcome to the CedCommerce Amazon Channel App onboarding process! This guide will help you install the app in your Shopify store and integrate it with your Amazon account. To ensure a successful start, have the following prerequisites ...
How can I track my synced order count and cost?
You can view your synced order usage and any additional syncing costs from the Amazon CedCommerce Channel's dashboard, in the Subscription section. This helps you stay informed and avoid hitting limits unexpectedly.
Where can I see my current plan and usage details?
You can view your current plan, order usage, and remaining syncing capacity directly within the CedCommerce Amazon Channel dashboard under the Subscription section by clicking on Change Plan. You will be redirected to this page below:
Do order syncing limits reset every month?
Yes. Your included order sync limits and additional usage caps automatically reset with each new billing cycle in the Amazon CedCommerce Channel.