Order Details

Order Details

What actions can I perform?

You can perform up to five actions for individual orders: Ship Order, Item Ordered Mapping, Email Update, Create on Shopify, and Sync Etsy Order Status.

AND



To proceed with shipping an order, click on the Ship Order, option, select your shipping carrier, and enter the tracking ID.



Save to confirm. This updates the order’s shipping status and sends tracking details to Etsy, notifying the buyer automatically.

Create on Shopify

  1. Clicking Create on Shopify generates a corresponding Shopify order for the selected Etsy order.
  2. Once created, you’ll see a pop-up confirmation.
  3. You can then view and manage the newly created order directly in your Shopify order dashboard.

Update Email

  1. For orders with errors due to incorrect or missing email addresses:
  2. Click Update Email to edit and save the correct email for the buyer.
  3. This ensures proper notifications and processing.

Sync Etsy Order Status

  1. This action fetches the latest order status from Etsy and updates it in the app.
  2. Once synced, you can view the updated status in the Activities section for full tracking visibility.

Ordered Item Mapping: Resolve Unmapped Products in Etsy Orders

The Ordered Item Mapping feature allows you to fix errors where products in an Etsy order are not correctly matched with their corresponding Shopify products. This issue typically occurs when:
  1. The Etsy product was never linked to its Shopify equivalent.
  2. Product SKUs or variations differ between Etsy and Shopify.
  3. A product was deleted from Shopify but is still available on Etsy.
You can manually assign the correct Shopify product to the ordered Etsy item, ensuring seamless fulfillment and inventory updates by using Ordered Item Mapping, 

Step-by-Step: How to Use Ordered Item Mapping

  1. Find the Etsy order with the error notification indicating unmapped products.
  2. Click the three-dot menu beside the affected order.
  3. Select Ordered Item Mapping


  4. The app will display a search bar, which you can use to type in the SKU of the product to search for it. 
  5. Once you find it, the app will link the products
  6. Once linked, the order will be created on Shopify.
Notes
Key Notes
Real-time Update: The mapping takes effect immediately for the selected order.

Future Orders: This mapping applies only to the current order. To permanently link products, ensure you update product profiles in the app.

Variant Precision: Double-check size, color, or other attributes when selecting Shopify variants to avoid mismatches.

Fetch Orders 

The Fetch Order action allows you to manually retrieve orders from Etsy into your Shopify store. You can either fetch a single order or multiple orders in bulk.


Fetch Single Order




  1. This feature allows you to manually fetch and create a specific order in the app if it wasn’t automatically retrieved due to technical issues.
  2. Notes
    Once the order is fetched, it follows the same flow: the app will automatically create it on Shopify, sync inventory, and update shipment details on Etsy once the order is shipped.
  3. To use this feature, click on the Fetch Single Order button. You’ll be prompted to enter the Etsy order receipt ID.
  4. After entering the ID, click Confirm, and the app will fetch the order into your Shopify dashboard.

Fetch Multiple Orders


  1. The Fetch Order option helps you manually retrieve multiple orders for a specified time period if they weren’t fetched automatically.
  2. Notes
    Once fetched, the orders follow the same process: they are created on Shopify, inventory is synced, and shipment details are automatically updated on Etsy once shipped.
  3. When you click on the Fetch Order button, a calendar pop-up appears.
  4. You can choose from predefined time ranges or select a custom date range on the calendar.
  5. After selecting the desired time range, click Apply, and the app will fetch all orders from Etsy within that period.
  6. These actions ensure smooth order management and minimize the chance of missed orders, keeping your workflow efficient and up-to-date.

View Order


When you click on an Order ID, you will see comprehensive details about the order, including the order's status, the products purchased, and their costs such as shipping and tax. 

You can view the total amount paid, any discounts applied, and the total quantity of items ordered. Additionally, customer details like the name, email, and shipping address will be shown, along with tracking information if available. 

If the order is a gift, or if the buyer has left a message or requested a refund, these details will also appear on the screen.

Similarly, you can view its Shopify details as well in a screen attached below. 







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