Order Management

The Order section provides a centralized platform for managing both Miravia and AliExpress orders within your Shopify store. This section offers a comprehensive view of order details, allowing you to track order status, view customer information, and take necessary actions.

Whenever you receive an order on Miravia or AliExpress it will sync with the app, and the order will be fetched in your Shopify store within 5 minutes. Once you fulfill the order, update the tracking details in your store, and the same will be synced and updated on the marketplace, making the order fulfilled for you.

Sync Miravia or AliExpress orders based on specific dates, allowing you to control which orders are created on your store. Orders can be synced up to 1 month in the past. The status of previously synced orders will be automatically updated, ensuring real-time tracking and accurate order management.

Note: Cancelled orders will not be synced, so consistency will be maintained between your Miravia or AliExpress platform and your store. From the top bar, you can find the order based on its status, i.e., awaiting shipment, awaiting collection, etc.

Order Status

• All: This contains a list of all orders received on Miravia Marketplace.
• Pending Orders: When an order is received on Miravia, it shows a ‘Pending Order’ status, which means no shipping is yet arranged.
• Partial Shipped: The order status changes to “Partially Shipping” when the partial order is ready to ship.
• Shipped: Once an order is shipped completely and tracking details are updated. The status changes to “Shipped.”
• Delivered: It shows the total number of orders delivered and received by customers.
• Error: If an order is placed and processed without updating tracking details, the product will show “Error Status.”
• Cancelled: The merchant can cancel any order within a stipulated time. They can do so by providing a valid reason for cancellation, and the status of such orders will be changed.
  

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