Order Management Settings

The Order Management section helps you synchronize and manage orders between Etsy and Shopify. This ensures smooth processing, status updates, and customer communication across platforms. Below is a detailed explanation of each setting available under this section.

Shopify Settings

1. Cancel/Refund Orders

Enable this option to automatically reflect canceled or refunded Etsy orders in Shopify.

• Canceled orders will be tagged as “canceled by the Etsy customer.”

• Refunded orders will appear as “refunded from Etsy.”

This ensures that Shopify order statuses stay up-to-date with Etsy.

2. Shopify Order Name as Etsy Receipt ID

When enabled, this replaces the Shopify Order Name with the Etsy Receipt ID in the Shopify order section.

3. Send Note to Shopify in Order

You can customize what kind of message gets passed to Shopify for each Etsy order. Drag and drop the following options in the order you prefer:

• Gift Message: Used when a buyer marks the order as a gift on Etsy.

• Buyer Message: A custom message entered by the buyer during checkout.

• Custom Message: A fallback message used when no message is available from the buyer.

This message will appear in the order notes section on Shopify.

4. Disable Etsy Tax for All Country

When this is enabled, Etsy’s tax amount will not be passed to your Shopify store. This can help avoid double taxation when syncing the same order data to both platforms.

Note: In the screenshot, this toggle is disabled.

5. Order Tax Split Setting

The Order Tax Split Setting allows you to apply custom tax values for specific countries and control how taxes are split across products. This feature ensures accurate tax handling when syncing Etsy orders with Shopify, especially if Etsy collects taxes directly.
You can:

• Select countries from a dropdown list.

• Enter the tax percentage for each.
  

• You can add multiple country-specific tax rates using the + Add Tax button.
  

• This is useful when selling internationally and complying with regional tax laws.
  

Are Taxes Included

1. Enable this option if your product prices already include taxes.
2. When checked, the app treats the tax value as included in the product price and applies the specified percentage accordingly.
   
3. This prevents double taxation during the order sync process.
   

6. Shopify Order Tags

Add custom tags (up to 10) that will be attached to Shopify orders created from Etsy orders.
This helps in filtering and managing synced orders within Shopify more efficiently.

7. Manage Shopify shipment from the app

This setting helps you manage Shopify shipments from the app, while also sharing details on Etsy such as tracking ID for the client. 

1. You can choose to ship order on Etsy without tracking number.
   However, it is only possible for orders less than $10, due to certain US regulations.
2. You can also choose to receive a copy of the fulfillment update, that will help you inform the buyer as well. 
   
3. OPTIONAL: Add a note to your buyer, thanking them or in case you need to leave them any instructions regarding the product.

Note: Orders without Tracking IDs won't be marked complete on Etsy. 

Shopify Shipping Method as Etsy Shipping Profile Name

If no shipping method is available in the Etsy order, this setting ensures that the Etsy shipping profile name is passed as the shipping method in Shopify.

8. Map Etsy with Shopify Shipping Method Mapping

When an Etsy order imports into Shopify, the app uses this mapping to match the Etsy shipping method to the correct Shopify shipping method.

This ensures:

1. Accurate shipping labels
2. Smooth fulfillment process
3. No manual intervention for mismatched shipping methods

How It Works

Etsy Shipping Method

Choose the shipping method used by on Etsy (e.g., Overnight – Purchase by 2:00 PM CST).

Shopify Shipping Method

Set the equivalent Shopify shipping method (e.g., Fast Ship).

Action

Use the delete icon to remove a mapping if it’s no longer needed.

Example: 

Purpose: To ensure preferred shipping labels on Shopify and Etsy, simplifying order processing.

Etsy Settings

You can choose between two modes:

1. Manage Orders – Enables order syncing and management features.
2. Manage Inventory – Enables inventory syncing only.

Important: Only one mode can be active at a time. Switching between modes requires saving the setting and refreshing the page to load the relevant features.

Choose Your Management Mode

1. Sync Etsy orders into Shopify.
2. View and manage Etsy orders directly from the app’s Orders section.

Order syncing is a paid feature. Know more at support@cedcomerce.com. 

Option 2: Manage Inventory through the App

Enable this option if you only need to:

1. Sync inventory levels between Shopify and Etsy.
2. Ensure stock quantities stay updated across both platforms without syncing orders.
   
3. Do not want to manage or sync orders.

When this is active the Sync Inventory page will replace the Orders section in the left-hand menu.

Order management features will be disabled.

Know more about syncing inventory here. 

After selecting your preferred mode Save and Refresh. The left-hand menu will update to show either Orders or Sync Inventory based on your selection.

Key Notes

1. Mutually Exclusive Settings: You cannot enable both order management and inventory syncing at the same time.
2. Switching Modes: To switch, update your selection, save, and refresh the page.

Manage Etsy Shipment from the App

1. Enable Manage Etsy Shipment: Turn this setting ON to activate shipment syncing.

Once enabled, all shipment details, including tracking numbers and carrier names, will be sent from Shopify to Etsy as you fulfill orders.

2. Default Carrier Name to Be Sent on Etsy

Use this dropdown to select a default shipping carrier that will be sent to Etsy if Shopify does not provide one.

This ensures Etsy receives valid tracking information even when Shopify’s shipment data is incomplete (e.g., blank or missing carrier names).

Example: If Shopify leaves the carrier field empty, the selected default (like “USPS” or “FedEx”) will be used.

3. Map Shopify with Etsy Carrier Mapping

This section lets you match Shopify shipping carriers with Etsy carriers for accurate and seamless syncing.

Why use Carrier Mapping?

Shopify and Etsy may have different carrier names (e.g., “USPS” in Shopify might be “United States Postal Service” in Etsy). Mapping ensures the correct carrier name appears on Etsy, reducing shipment update errors and improving tracking accuracy.

How to Add a Mapping:

Click + Add Carrier Mapping.

Select the Shopify carrier from the dropdown.

Choose the corresponding Etsy carrier.

Save the mapping.

Once saved, every time an order with the mapped Shopify carrier is fulfilled, the correct Etsy carrier will automatically be used.

Key Notes

1. Without a default carrier or mapping, Etsy may reject shipment updates if the carrier field is blank.
2. You can edit or delete mappings anytime by accessing the carrier mapping list.