Orders Overview

Order management is a core feature of the app designed to simplify handling your Etsy orders by syncing them directly with Shopify. 

With this feature, you can manage all your Etsy orders seamlessly. When an order is placed and paid for on Etsy, the app automatically fetches it and creates the order on Shopify with specific tags to indicate it's from Etsy.

Note: Tags are included, but their availability depends on the settings. This option can be configured in the order settings, allowing you to customize the tags for better order tracking and management.

Once the order is created on Shopify, your inventory updates accordingly. The app provides real-time syncing of price and inventory between Shopify and Etsy, ensuring that as your inventory decreases on Shopify, it is also updated on Etsy. 

Additionally, any adjustments made on Shopify are automatically updated on Etsy, ensuring consistency and a seamless shopping experience for your customers.

This automatic syncing helps prevent overselling and eliminates the need for manual inventory adjustments across both platforms.

Here’s how the order flow works in the CedCommerce Etsy Integration app:

1. Order Placed & Paid on Etsy

2. App Fetches the Order

3. Creates the Order on Shopify

4. Inventory is Reduced on Shopify

5. App Automatically Syncs Inventory on Etsy

6. Order Shipped on Shopify

7. Shipping Details Automatically Sent to Etsy

To access the orders section, click on the Orders option, which is the third item in the left-hand navigation menu.

This order grid displays all the orders received on Etsy. It allows you to sync shipped orders, fetch individual orders manually, retrieve multiple orders from a specific time range, and create orders on Shopify.

To fetch a specific order, you must enter the Order ID. Once the order is retrieved, two actions are available for further processing: Confirm and Cancel.

Additionally, there is an option in the pop-up to Retrieve all open and shipped orders within a specified timeframe, which can also be applied to bulk orders for efficient management.

You can also search for orders by their Etsy Order ID or Shopify Order Name.

You can view detailed information for each Etsy order. Here are the fields available for each order:

• Etsy Order ID: The unique identifier for the order on Etsy.

• Order Name (Shopify): The name or reference of the order as it appears in Shopify.

• Country: The country where the customer is located.

• Customer: The name of the customer who placed the order.

• Amount: The total amount of the order.

• Status: The current status of the order (e.g., pending, shipped).

• Created On: The date and time when the order was created.

• Digital Order: Indicates if the order is for a digital product.

• Gift Order: Shows if the order was marked as a gift.

• Actions: Provides options to perform actions such as syncing, fetching, or managing the order.

These fields help you efficiently manage and track your orders, ensuring you have all the necessary details at your fingertips.

Actions in Orders Section

The Actions menu in the Orders section allows you to perform actions. Here’s what each option does:

1. Ship Order

Mark orders as shipped. This updates the order status in the app and syncs tracking details to Etsy, ensuring buyers are notified.

2. Ordered Item Mapping

Use this option to map ordered items with their corresponding Shopify products. This is helpful if item mappings were missed or need correction for processing orders correctly.

3. Create Order on Shopify

Generate Shopify orders for the selected Etsy orders. This is useful when you want to fulfill Etsy orders directly from your Shopify store and manage inventory centrally.

4. Sync Etsy Order Status

Refresh the order status from Etsy to ensure the latest updates (e.g., payment status, shipment status) are reflected in the app.

Shipment-related actions can be managed separately, allowing for streamlined order fulfillment.

Bulk Actions in Orders Section

1. Sync Shipped Orders

Synchronize the shipping status of selected orders from Shopify to Etsy. This ensures that any orders marked as shipped in Shopify are updated on Etsy, triggering buyer notifications.

2. Sync Etsy Order Status

Fetch the latest order statuses from Etsy. Useful for ensuring that payment, shipment, or cancellation updates on Etsy are reflected accurately in the app.

3. Export Orders

Download the selected orders in a CSV file. This is helpful for offline records, analysis, or bulk processing outside the app.

We'll explore these bulk actions in detail in the next article. 

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