Order Refund

Order Refund

If a front-end user returns the product or order directly to the merchant without the involvement of walmart.com, then the merchant has to send a request on walmart.com for completing this type of return. To complete this type of return the merchant has to create a new refund.
To create a new refund
  • Go to Magento Admin Panel.
  • On the Walmart.ca menu, point to Walmart.ca Orders, and then click Refund. The Refund Management page appears as shown in the following figure:


Click the Create New Refund button. The page appears as shown in the following figure:



Under Refund Information, in the Enter Purchase Order Id box, enter a value.
  • Click the Fetch Order Info button. If the entered purchase order Id is correct, then the respective order details are displayed product-wise in the new sections as follows:
    • Refund id: Refund id that the merchant receives from walmart.com.
    • Refund Merchant Id: Identification number of the merchant.
    • Order item id: Identification number generated at the time of placing order.
    • Qty Requested: Total number of items or product ordered in the current order.
    • Qty Already Refunded: Items or product that have been already refunded to the front-end user.
    • Qty Available for Refund: Number of items or product that can be refunded.
    • Qty Returned: Number of items or product returned by the customer. Note: Returned quantity should be less than or equal to the shipped quantity.
    • Qty Refunded: Number of items or product that the merchant wants to refund. Note: Refunded quantity should be less than or equal to the Returned quantity.
    • Refund tax: Tax applied on the items or products returned.
    • Refund Amount: Amount that Walmart has to return to the front-end user.
    • Refund Shipping Cost: Shipping cost applicable to the returned product.
    • Refund Shipping tax: Shipping tax applicable to the returned product.
    • Refund Feedback: Feedback of merchant on the returned product.
    • Refund Reason: Reason why the front-end user has returned the product.
  • Click the Submit Refund button.

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