Order Splitting and Order Combine

Order Splitting and Order Combine

You can split multiple items in one order into multiple packages for delivery, and likewise combine multiple orders into one package for fulfillment and delivery.
  1. Splitting orders means dividing multiple items in a single order into multiple packages for shipping
  2. Combining orders means putting multiple orders together in one package for delivery 

Split Orders:  

If your order contains multiple products, you can split them into multiple fulfillment packages, allowing for ease of shipping the packages based on their processing times.

Once the order is split into multiple packages and its shipping label is generated, the app will split the corresponding order into various packages on Magento. 
  1. Go to Orders > Manage orders in your TikTok Shop Seller Center.
  2. Move to the To Ship tab. Select Awaiting packing order status.
  3. Select an order with multiple items. You can see the number of items in a particular order against the order number. 
  4. Click the downward arrow that will appear when you click the extreme right of the order details column and select Split order.

  1. On the side panel, the order details, including the package and items, will be given. Click on Move to another package, choose + Create another package.
  2. The newly created package (Package 2) will be auto-selected. Input the number of items to move to the package. Click Confirm. 

  1. On the TikTok Shop App Orders section, you will see the TikTok Shop order ID along with the Magento order number. The TikTok Shop order status will continue to show Awaiting packing unless the other package in the order is fulfilled.
With TikTok Shop integration, you will be able to get a consolidated list of all your split orders, and these orders will be created in the same format as your Magento store. 

Combine Orders on TikTok Shop: 

  1. Go to Orders > Manage orders in your TikTok Shop Seller Center
  2. Move to the To Ship tab. Select Awaiting shipment order status
  3. Select orders you want to fulfill. Click on Add tracking info appearing on the bottom panel 

  1. A new pop-up will appear confirming if you wish to combine the selected orders. If yes, click Combine orders and continue
  2. Upon clicking Combine orders and continue, you will be asked to verify and submit the package with the combined orders

  1. The orders that are combined will continue to show separately on the Manage Orders dashboard in TikTok Shop
  2. The orders will have the tag Combined shipment with the order status for both updated to Awaiting shipment



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