Product-level errors with their solutions

Error: Template is required

Solution: Go to the template section and either create a new template or assign the product to an existing template.

Error: Height is required.

Solution: Visit the template section and edit the assigned template. In “Step 3 Package Setting”, update the details. Or, click on the product name in the product grid, then open the “Package Details” tab and make the necessary updates.

Error: Weight is required.

Solution: Go to the template section, edit the assigned template, and update the weight in “Step 3 Package Setting”. Or, click on the product name in the product grid and update the weight in the “Package Details” tab.

Error: Length is required.

Solution: In the template section, edit the assigned template, and update the length in “Step 3 Package Setting”. Or, click on the product name in the product grid and update the length in the “Package Details” tab.

Error: Width is required.

Solution: In the template section, edit the assigned template, and update the width in “Step 3 Package Setting”. Or, click the product name in the product grid and update the width in the “Package Details” tab.

Error: Inventory is required.

Solution: Update your product inventory on Shopify.

Error: Price is required.

Solution: Update the product price on Shopify.

Error: Attribute_Mapping is required.

Solution: Click on the product name in the product grid, then open the attribute mapping and add at least one attribute. Finally, update the details.

Error: Variation_Mapping is required.

Solution: Click on the product name in the product grid, then open the variation mapping tab and update the details.

Error: Product_image is required.

Solution: Update the product’s main image on Shopify. Ensure it meets the following criteria:
– Main Image: 1785 x 1340 px
– Size ≤ 3MB, format JPG/JPEG/PNG

Error: Block image/Square image is required.

Solution: Upload the image in the “Thumbnail Images” section on a single product edit.

Error: Proof of stock cannot be empty.

Solution: Contact SHEIN customer service as your store is not authorized for US sellers.

Error: The reference product link cannot be empty.

Solution: Contact SHEIN customer service as your store is not authorized for US sellers.

Error: Color Index Image is required.

Solution: Upload the required image under “Style Swatches” in the product’s editing section.

Error: Detailed Image is required

Solution: Upload the required image under “Detailed Images” in the product’s editing section.

Error: Template is required.

Solution: Go to the template section and either create a new template or assign the product to an existing template.

Error: Two detailed drawings are mandatory.

Solution: Ensure you upload at least two images in the DETAILED IMAGES section when editing a single product.

Error: Under the same SPU, SKC still has pending approval records, which cannot be released.

Solution: You cannot update the product on Shein when SKC is in a pending state. Kindly publish this product after approval/rejection. If you still wish to update the product on Shein, go to the Shein seller portal and withdraw your approval request, then try to upload that product.

Error: The image does not meet the requirements.

Solution: One of the images, such as the main image, detail image, thumbnail image, or color image, does not meet the requirements of Shein product images.

Error: Property names that are not the main sales property cannot be filtered within the specification.

Solution: The selected attribute of this product is not the main sale attribute. Kindly select a master attribute as the sale/required attribute. The priority of the master sale attribute is typically color, size, layer, etc.