If a front-end user returns the product or order directly to the merchant without the involvement of wish.com, then the merchant has to send a request on wish.com for completing this type of return. To complete this type of return the merchant has to create a new refund. Admin can also view the refund details and export it on the local system. To create a new refund

1. Go to the Magento Admin panel.
2. On the top navigation bar, point to the Wish menu. The menu appears as shown in the following figure:
3. Point to the Manage Orders menu, and then click Refund. The Refund Management page appears as shown in the following figure:
4. Click the Create New Refund button.
5. Under Refund Information, in the Enter Wish Order Id box, enter a value.
6. Click the Fetch Order Info button. The page appears as shown in the following figure:
7. In the Reason list, select the reason. Note: If the required reason does not appear in the list, then select Other. The Comments field appears.
8. Enter the required reason.
9. Click the Submit Refund button. The refund is submitted and listed in the Table displayed on the Refund Management page.

1. Go to the Magento Admin panel.
2. On the top navigation bar, point to the Wish menu. The menu appears as shown in the following figure:
3. Point to the Manage Orders menu, and then click Refund. The Refund Management page appears as shown in the following figure:
4. Scroll down to the required refund.
5. In the Action column, click the View Details link. The page appears as shown in the following figure: All the refund details are displayed.

1. Go to the Magento Admin panel.
2. On the top navigation bar, point to the Wish menu. The menu appears as shown in the following figure:
3. Point to the Manage Orders menu, and then click Refund. The Refund Management page appears as shown in the following figure:
4. Click the Export button. A dialog box appears to open or save the exported file as shown in the following figure.
5. Click to select the Open With or Save File as per the requirement.
6. Click the OK button.