Reject the Order

Reject the Order

Step 1: Choose the orders to be rejected from the table using the drop down option in the first column of the Magento orders table. 

Step 2: Navigate to the Actions dropdown menu located right above the Magento orders table. (TikTok Order -> Actions).

Step 3: Choose the Reject option followed by choosing the reason for rejection. It could be out of stock, pricing error, or unable to deliver.

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