Set the default cancellation reason

Set the default cancellation reason

When a cancellation syncs from Amazon to Shopify, Shopify needs a reason for its own records. Set a default cancellation reason so the app applies it automatically every time — no manual entry needed.

Steps

  1. Go to Settings → Order Settings → Cancelation and Refund.
  2. Find Default reason for cancellation and toggle it on.
  3. Pick one of the available reasons from the dropdown:
    • Customer
    • Declined
    • Fraud
    • Inventory
    • Other
    • Staff
  4. Save.

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