Onboarding the Application

Onboarding the Application

*App support provided by CedCommerce

Step 1: Authenticate your SHEIN account

  1. From the Welcome screen in the app, click Connect SHEIN.
  2. You’ll be redirected to the SHEIN seller login page.
  3. Authorize your account by agreeing to the SHEIN User License Agreement

  1. Next click 'Confirm Authorization'.
  2. After verification, you will be redirected to the Sales Channel app. 
Once your account is successfully connected, you’ll be redirected back to your Shopify admin and can move to the next onboarding step.
| This connection allows the app to manage your listings, orders, pricing, and inventory in sync with your SHEIN account.
If you try to connect the SHEIN account that is already linked to another Shopify store, you’ll get the below error message. 



To resolve this error, either use a different SHEIN account or create a new one.

Step 02: Warehouse and Location Sync


To maintain accurate inventory and ensure smooth order fulfillment, you need to sync your Shopify locations with your SHEIN warehouses.
This step connects your inventory source in Shopify with the warehouse destination recognized by SHEIN. Without this connection, orders from SHEIN cannot be routed correctly, and inventory updates may not reflect in real time, leading to overselling, delays, or listing errors.

Why this step matters
  1. Real-time inventory sync: Automatically reflects stock updates from your Shopify location to the associated SHEIN warehouse.
  2. Prevents fulfillment errors: Incorrect mapping can cause orders to remain unprocessed, or get routed to the wrong fulfillment center.
  3. Supports multi-location stores: Allows you to sync multiple Shopify locations with different SHEIN warehouses.
How to complete this step

1. Click Fetch SHEIN Warehouse(s)
This pulls the list of active warehouses from your connected SHEIN seller account.
2. Select your SHEIN warehouse
From the dropdown, choose the warehouse location you want to sync (e.g., SHEIN_US_WHS1).
3. Select your Shopify location
Choose the corresponding Shopify location where your physical inventory is stored (e.g., New York Warehouse, LA Stockroom, etc.).
4. Click Save
This links the selected warehouse-location pair and enables real-time sync.

If your Shopify account has multiple locations, repeat this mapping step for each relevant warehouse. You can only map one Shopify location per SHEIN warehouse.

Step 03: Choosing a Pricing Plan

After your Shopify store is connected to the SHEIN Sales Channel app, complete your onboarding by selecting a subscription plan that fits your business needs.
All plans come with a 7-day free trial so you can explore the features before committing.



The available plan options are:

Beginner – $39/month
For new sellers getting started on SHEIN
Includes:
  1. Sync up to 300 orders/month
  2. Unlimited product import from Shopify
  3. Real-time sync for product, inventory, and pricing
  4. Category template features
  5. 24×7 free support access
  6. Standard response time
Growth – $69/month* (Recommended)

For growing brands scaling their SHEIN business
Includes everything in Beginner, plus:
  1. *Sync up to 600 orders/month {1000 or 2000/month depending on your plan choice}
  2. Priority support via email, chat, and live calls
  3. Faster issue resolution and escalations
Enterprise – Custom Plan
For sellers looking for tailored, full-service support
Includes everything in Growth, plus:
  1. Custom order limits based on business needs
  2. White-glove onboarding and account management
  3. Monthly performance reviews
  4. Priority on feature requests
  5. Dedicated account manager (subject to approval and additional charges)
Once you’ve selected a plan, click Buy Now or Contact Us to complete your subscription setup.
| Note: You can upgrade or modify your plan at any time through the Billing section in the app.

Upon successful completion of your subscription setup, the onboarding process is complete.



Step 04: Post-Onboarding Setup

Once you’ve completed the onboarding steps (connection, warehouse sync, and plan selection), the app begins setting up your store in the background. This is an automatic process and usually takes a few minutes. 



Notes
| Note: Once the setup is complete, you’ll be redirected to the main dashboard where you can start customizing your listings, setting pricing, and publishing your products.

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