Sync only shipments that have valid Tracking Company and Tracking Number

Sync only shipments that have valid Tracking Company and Tracking Number

Amazon strongly recommends shipping orders with accurate tracking details — missing or invalid tracking can hurt your Valid Tracking Rate (VTR) score, a critical seller metric. Turn these two toggles on so the app only syncs shipments to Amazon when Shopify has provided both a tracking company and a tracking number.

Steps

  1. Go to Settings → Order Settings → Shipment.
  2. Under Tracking Details, toggle on:
    • Tracking Company — sync only when Shopify provides a tracking carrier.
    • Tracking Number — sync only when Shopify provides a tracking number.
  3. Save.

Note

If a shipment is missing either value in Shopify, the sync to Amazon is skipped — preventing the order from counting against your VTR score until tracking is added.

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