Sync Shopify refunds to Amazon

Sync Shopify refunds to Amazon

When you issue a refund on Shopify, you want that refund pushed to Amazon automatically — so Amazon's records and your seller metrics stay in sync. Turn this on to send Shopify refunds to Amazon as soon as they're issued.

Steps

  1. Go to Settings → Order Settings → Cancelation and Refund.
  2. Find Refunded orders and toggle it on.
  3. Save.
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