View Failed Orders

View Failed Orders

The users can view the list of failed Privalia orders on the View Failed Orders page.

In the following conditions, Orders are not imported from Privalia:

  • If any product in the Privalia Order is Out of Stock in Magento.
  • If any product in the Privalia Order is disabled in Magento.
  • If any Product does not exist in Magento or is deleted from Magneto after uploading to Privalia.
  • If the selected Payment Method in Privalia System Configuration Setting is not available in Magento.

To view Privalia failed orders

  1. Go to the Magento Admin panel.
  2. On the top navigation bar, move the cursor over the Privalia menu, and then point to the Privalia Orders menu.


    The menu appears as shown in the following figure:

  3. Click View Failed Orders.


    The Failed Privalia Orders Import Log page appears as shown in the following figure:

    This page displays the failed orders with the order id and the reason for the failure.

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