The users can view the list of failed Privalia orders on the View Failed Orders page.
In the following conditions, Orders are not imported from Privalia:
- If any product in the Privalia Order is Out of Stock in Magento.
- If any product in the Privalia Order is disabled in Magento.
- If any Product does not exist in Magento or is deleted from Magneto after uploading to Privalia.
- If the selected Payment Method in Privalia System Configuration Setting is not available in Magento.
To view Privalia failed orders
- Go to the Magento Admin panel.
- On the top navigation bar, move the cursor over the Privalia menu, and then point to the Privalia Orders menu.
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The menu appears as shown in the following figure:
- Click View Failed Orders.
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The Failed Privalia Orders Import Log page appears as shown in the following figure:
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This page displays the failed orders with the order id and the reason for the failure.