What actions can I perform on Failed orders?

What actions can I perform on Failed orders?

The users can view the list of failed Catch orders on the Catch Failed Orders page. In the following conditions, Orders are not imported from Catch:
  • If any product in the Catch Order is Out of Stock in the Magento 2 store.
  • If any product in the Catch Order is disabled in the Magento 2 store.
  • If any Product does not exist in Magento 2 store or is deleted from the Magneto 2 store after uploading on Catch.
  • If the selected Payment Method in Catch System Configuration Setting is not available in the Magento 2 store.
To view Catch failed orders
  1. Go to the Magento 2 Admin panel.
  2. On the left navigation bar, click the CATCH INTEGRATION menu. The menu appears as shown in the following figure: Failed-Order-Magento-Admin
  3. Click Failed Orders. The Catch Failed Order page appears as shown in the following figure: Catch-Failed-Order-Magento-Admin This page displays the failed orders with the order id and the reason for the failure.
  4. To view the order data details, do the following steps:
    1. Scroll down to the required failed order row.
    2. In the Order Data column of the respective row, click the View LazadaM2_ViewIconicon. The Order Data page appears as shown in the following figure: CatchM2Integration_CatchFailedOrder_OrderData The specific order data details appear on this page.
    3. Click the Cancel button to close the page.
  5. To view the order item details, do the following steps:
    1. Scroll down to the required failed order row.
    2. In the Order Items column of the respective row, click the View LazadaM2_ViewIconicon. The Order Data page appears as shown in the following figure: CatchM2Integration_CatchFailedOrder_OrderItems The specific order item details appear on this page.
    3. Click the Cancel button to close the page.
  6. To delete the selected failed orders, do the following steps:
    1. Go to the Catch Failed Order page. Catch-Failed-Order-Magento-Admin
    2. Select the check boxes associated with the failed orders those are no more required.
    3. Click the Actions list Arrow button. A menu appears as shown in the following figure:
    4. Click on Delete. The selected failed orders are deleted.
    5. Click on Sync Order Status. The status of the selected failed orders will be synced.
    6. Click on Reject/Cancel Order. The selected failed orders will be rejected or canceled.

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