What are the reasons behind failed Orders?
Two major reasons behind failed orders are stated below-
1. Product not Found - When an order is placed for a product that is only available on Shein or does not exist in our app, the error "Product not found" appears in Shein orders. As a result, the order cannot be successfully synchronized to the Shopify store and displays the problem. If the product is available on both Shein and Shopify, you must link it with the appropriate Shopify product in order to fix the error and sync the order to Shopify. If the product is not yet available on Shopify, you must first create it there, import it into the app, and then link it with the appropriate Shein listing.
2. Unable to Reserve Inventory- You must go to your Shopify store settings in order to correct the mistake with your orders. Locate the "Locations" setting, where you can see all the Shopify locations, and make sure the "Fulfill Online Orders from this Location" checkbox is selected for that particular location. Make sure you have merchandise available for that particular place if permission has already been set for the location.
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Failed Orders Section
The Failed Orders section displays a list of orders that have failed during processing. Each entry includes essential information such as the order date, total cost, payment status, number of items, and the reason for the order failure. Understanding ...
What does "Failed Orders" refer to?
"Failed Orders" are orders that were received on Shein but could not be created on Shopify. This issue can occur due to insufficient inventory or missing product details on Shopify. Such orders are categorized as "Failed Orders" in the system.
Unprocessed Orders
The unprocessed orders section contains the list of orders that couldn’t clear certain criteria listed by Shein and thus cannot be further processed. This section showcases the order no, details of the order creation, details of the updation process, ...
Will I be able to see all my Orders in the order section?
In the Orders section, you will only be able to see the failed orders, not all of your orders.
Home Section
Welcome to the Home section of the Shein CedCommerce Integration. This section is your starting point for navigating the app. Here, you can instantly review your store operations, monitor essential metrics, and stay informed about important actions ...