What are the various Order categories?
Failed orders- All the Amazon orders that failed to be created/synced on the Shopify Store
Archived orders - These are the orders that have archived from the order grid
Refund Orders - Those Amazon orders that are refunded from Shopify
Cancel orders - Those orders that are canceled on Amazon
Failed refund orders - Those Refund orders that failed to sync with Amazon Check the reasons here
Failed canceled orders - All those canceled Amazon orders that couldn’t get synced with your Shopify store - Check reasons here
Error Orders(Failed Shipped orders) - Those shipped orders that fail to sync on Amazon due to some reasons such as (invalid tracking details, SKU not found, the product being deleted, and so on.) Check reasons here
Shipped orders - Those Amazon orders that are now shipped on Amazon
Unshipped orders - Those Amazon orders that are yet to be shipped from Shopify
Related Articles
Why is my FBA order taking so long to sync to Shopify?
When an FBA order is placed on Amazon, it first enters a Pending state. Once Amazon updates its status to Shipped, the order is imported into our app and then synced to your Shopify store. Note: The time it takes for an order to move from Pending to ...
Why is my FBM order taking so long to sync to Shopify?
When an FBM order is placed on Amazon, it first enters a Pending state. Once Amazon updates its status to Unshipped, the order is imported into our app and then synced to your Shopify store. Note: The time it takes for an order to move from Pending ...
How to resolve a Failed Order with the error – "Unable to reserve inventory"?
This error occurs when the product is out of stock or doesn’t have enough inventory in your Shopify store, causing the order to fail. How to Fix: Update Inventory: Add inventory to the product in your Shopify store. The app will automatically retry ...
How can I check the status of an order that hasn’t synced yet?
You can check the status of an order and see if it has changed from pending to unshipped or shipped in your Amazon Seller Central account.
Orders
Orders Manage your Amazon orders seamlessly within the app. Orders are automatically imported from Amazon, and each order you sync with Shopify is counted toward your plan. This system helps you track orders, inventory, fulfillment, and shipping ...