What happens if I exhaust my credits (paid plan)?

If you exhaust your credits on a paid plan, you will receive additional credits calculated based on your current credit limit, chargeable at $3 per 10 orders. These are deemed as “excess usage charges'' and are payable only once a month, for one plan. However, if you upgrade to a higher plan, you can get additional credits again based on your upgraded credit limit. 

Note - Suppose, your settlement was generated on 15th July, and you exhaust additional credits by 20th July, you need to pay “excess usage charges”. If you don't pay the “excess usage charges”, we will stop fetching your orders and your app usage will be restricted till you clear payment. Once it is paid, you will be able to use the app, however, your order sync will only be enabled next month when the credits renew and you have paid your settlement. Or else, you can pay, and then upgrade your plan.

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• What should I do if the credits in my trial plan expire?

  A trial plan will only have 50 credits. Once you have exhausted that, you can have to upgrade to a paid plan. Otherwise, your app access will be revoked and your syncing will stop.

• How does a paid plan benefit me?

  When you opt for a paid plan, the app secures the product details between Shopify and Amazon to sync information such as title, description, price, barcode, etc. This enables real-time inventory sync. Suppose, you update price or inventory on Amazon, ...

• What happens if I uninstall the app (and I have a paid plan)?

  Your data (listings, orders, settings, etc) will be removed in 48 hours, and your recurring payment plan for the app will be deactivated immediately.

• Why do my order credits appear exhausted even after clearing the excess usage charges?

  If you have cleared “excess usage charges'', your credits will be renewed at the beginning of the next month. However, you can upgrade your plan to refill order credits immediately.