What happens when an order is received on the Amazon marketplace but the product does not exist on the Shopify store?

What happens when an order is received on the Amazon marketplace but the product does not exist on the Shopify store?

There are two possible scenarios: 
1. if 'Sync Amazon orders for not-linked products' setting is not enabled-  The order is marked as failed and listed as failed order in the order grid.
2. if 'Sync Amazon orders for not-linked products' setting is enabled - The order is created without a Shopify product. 

How to fix this?

Case1) Due to insufficient stock
If a product has insufficient stock in Shopify to fulfill the Amazon order, please check the overview section & see failed order details. The app can not create orders in Shopify due to insufficient stock. Kindly provide the stock in Shopify, the app will sync the order with Shopify.
Case2) Due to the unavailability of SKU in Shopify
If the product SKU is not available in Shopify, the app won’t be able to create those orders in Shopify. Create a new SKU in Shopify, and link it with the app. 
Case3) Due to a glitch in the server 
Sometimes there are technical issues that can hamper the order syncing. In case you spot such an error, filter out Orders by selecting “Failed Orders” in the Order Grid. Click on “resolve” and then click on Create Order on Shopify.
    • Related Articles

    • How To List Variant Products on Amazon?

      How To List Variant Products on Amazon? If you have product variants listed on Shopify and wish to upload the same on Amazon, you can follow these steps to upload variant products via the app. It will help you seamlessly upload product variants from ...
    • Product linking

      Product linking Product Linking is a vital feature that facilitates the alignment of your Amazon and Shopify inventories. By following these detailed steps, you can ensure that products on both platforms are accurately linked, allowing for efficient ...
    • Getting Started with CedCommerce Amazon Channel

      How to connect your Shopify Store with Amazon? CedCommerce Amazon Channel, the native Shopify Sales Channel App helps you integrate your Amazon Seller Account with your Shopify store faster than ever before. Whether you are selling with a ...
    • Local Delivery on Amazon

      Local Delivery on Amazon Local Delivery Amazon delivers products to customers within a localized or nearby area. It often includes same-day or one-day delivery options. Set a shipping template for local delivery to easily fulfill these orders in a ...
    • Overview of the App

      The Overview page of the CedCommerce Amazon Channel app is a comprehensive dashboard that serves as your central command center for efficiently managing all essential operations related to your Amazon- Shopify channel management. From staying updated ...