What should I do if my merchant center is suspended?

What should I do if my merchant center is suspended?

  • The most common reasons that Google suspends a Merchant Center Account at the account level include the: 

    • Having multiple store sites 

    • Drop-shipping without additional value 

    • Using a virtual office or PO Box

  • The most common reason why Google suspends a product is a misrepresentation of self or product. Reasons for this include: 

    • The omission of relevant information

    • Unavailable promotions

    • Untrustworthy promotions

  • Some best practices mentioned below to help you with policy violations and account suspensions

    • Add below pages in your website:

    • Policy Pages:

      • Privacy Policy

      • Billing Terms and Conditions

      • Secure Checkout Page

      • FAQs

      • Shipping Policy 

      • Terms of Services 

      • Return and Refund Policy 

    • Other pages:

      • Contact Us (Show Contact Address, Email, and phone number, contact us form) 

      • About Us page (Show company details, aims, and objectives, why should a customer choose you, year of establishment, and email)

    • Product landing pages: 

      • Do not copy contents like product images, titles, or descriptions exact from any source > Show your name as a Brand name

    • Make sure the check-out process is secure and safe. 

  • Show all the payment methods shown in the footer while check-out > Make sure the shipping charges and taxes are the same as mentioned on the policy pages

  • Google Merchant center changes: 

  • Create a Shipping and Tax setting

  • Verify your business information and phone number. 

  • Website should be verified and claimed

  • Pricing and fake promotions:

    • Do not use any compared prices if they are not real, especially for every single product also if you are promoting a deal or a coupon code make sure it’s working properly