Why can't I downgrade my plan?
You won't be able to select a plan with a lower credit limit than what you have already used. For instance, if you have used 150 credits in your previous plan, you won't be able to opt for a new plan with only 100 credits. However, you can choose a plan with 500 credits or more, as long as it covers your current credit usage plus 25 credits. For instance, if you have used 230 credits, you cannot switch to a plan with only 250 credits, since your current usage plus 25 credits equals 255. Therefore, the credit limit of your new plan must be more than 25 credits above your current usage.
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Why can't I upgrade my plan?
It is because you have not cleared “excess usage charges” for the additional credits provided to you. You can upgrade the plan once you clear the payment.
How does a paid plan benefit me?
When you opt for a paid plan, the app secures the product details between Shopify and Amazon to sync information such as title, description, price, barcode, etc. This enables real-time inventory sync. Suppose, you update price or inventory on Amazon, ...
What happens if I exhaust my credits (paid plan)?
If you exhaust your credits on a paid plan, you will receive additional credits calculated based on your current credit limit, chargeable at $3 per 10 orders. These are deemed as “excess usage charges'' and are payable only once a month, for one ...
How are orders counted towards my plan's limit?
All orders synced to the app from Amazon, including FBA orders, will count toward your order limit. This applies to every seller, regardless of their subscription plan (free or paid).
What should I do if the credits in my trial plan expire?
A trial plan will only have 50 credits. Once you have exhausted that, you can have to upgrade to a paid plan. Otherwise, your app access will be revoked and your syncing will stop.