Why can't I upgrade my plan?

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• What happens if I exhaust my credits (paid plan)?

  If you exhaust your credits on a paid plan, you will receive additional credits calculated based on your current credit limit, chargeable at $3 per 10 orders. These are deemed as “excess usage charges'' and are payable only once a month, for one ...

• What should I do if the credits in my trial plan expire?

  A trial plan will only have 50 credits. Once you have exhausted that, you can have to upgrade to a paid plan. Otherwise, your app access will be revoked and your syncing will stop.

• What happens when I reach my order limit on a paid plan?

  Once you reach your plan’s order limit, you will receive excess usage credits equivalent to your current order limit, and this is provided only once every month. After using up these credits, your order syncing will be paused for the month. However, ...

• Why can't I downgrade my plan?

  You won't be able to select a plan with a lower credit limit than what you have already used. For instance, if you have used 150 credits in your previous plan, you won't be able to opt for a new plan with only 100 credits. However, you can choose a ...

• How does a paid plan benefit me?

  When you opt for a paid plan, the app secures the product details between Shopify and Amazon to sync information such as title, description, price, barcode, etc. This enables real-time inventory sync. Suppose, you update price or inventory on Amazon, ...