Why do my order credits appear exhausted even after clearing the excess usage charges?

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• What happens if I exhaust my credits (paid plan)?

  If you exhaust your credits on a paid plan, you will receive additional credits calculated based on your current credit limit, chargeable at $3 per 10 orders. These are deemed as “excess usage charges'' and are payable only once a month, for one ...

• What happens when I reach my order limit on a paid plan?

  Once you reach your plan’s order limit, you will receive excess usage credits equivalent to your current order limit, and this is provided only once every month. After using up these credits, your order syncing will be paused for the month. However, ...

• Will FBA orders be counted towards my order limit, even if they don’t sync with Shopify?

  All FBA orders, whether synced with Shopify or not, are included in your order limit and count towards your plan's charges. This is because syncing these orders requires server resources. We continue to sync your orders from Amazon to the app using ...

• What should I do if the credits in my trial plan expire?

  A trial plan will only have 50 credits. Once you have exhausted that, you can have to upgrade to a paid plan. Otherwise, your app access will be revoked and your syncing will stop.

• Why can't I upgrade my plan?

  It is because you have not cleared “excess usage charges” for the additional credits provided to you. You can upgrade the plan once you clear the payment.