Here are a few reasons why your orders may not be syncing:
Order Management Setting is Disabled: Ensure that the order management setting is enabled in the app. If it's disabled, orders will not sync.
You Are on the Lite Plan: The Lite plan does not support order syncing. To continue syncing orders, you need to upgrade to the Dynamic plan.
Order Limit Reached on Dynamic Plan: If you're on the Dynamic plan but have exhausted your order limit, you may need to purchase additional order add-ons or upgrade your plan to increase the limit.
Order Error (on Shopify): If you're trying to locate an order in Shopify, there may be an error preventing the sync. Double-check the order details and ensure everything is correctly set up.
If you've checked these points and the issue persists, consider reaching out for further assistance.