Orders
What are different order statuses?
Under Orders > All Orders you will receive a list of all order IDs and their status. However, beyond that there are statuses like - needs to be sent, open, sent, received, canceled, sent & auto-paid and failed. Here's what the status - Must Ship - ...
Can the unpaid order on Kaufland.de be created in Shopify?
Yes, you can create unpaid orders on Shopify through our app
Can the unpaid order on Kaufland.de be created in Shopify?
Yes, you can create unpaid orders on Shopify through our app
Can I manually add the tracked carrier in the app for my orders?
You can select/change the tracking company in the offer template in our app.
I want to manage orders from my Shopify store. How can I do that?
You need to click on Settings and then Order Management. Then deactivate “Manage orders from the app”. Then you can manage orders from your Shopify store.
How do I refund or cancel orders through the app?
To refund or cancel orders from the app, select the order you want to cancel or refund and follow the required steps. You just need to refund or cancel through the app to reflect the same on the marketplace. Do the same in the seller area of your ...
I can't see all orders. What should I do?
In the Orders section of the page, click the Get Order button to view all the orders you have created in the marketplace
The shipment status is not synchronized from Shopify to Kaufland?
This sometimes happens due to the slow response of the API. If the shipment status is not automatically synced, you can click on the “Order” section of the app and then click the “Send Order” button to sync the shipment status with Kaufland.
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Can I cancel my plan anytime?
To cancel your plan, all you need to do is just uninstall the app. Uninstalling the app from your Shopify store will cancel your plan at the very moment. (No Refund will be allowed in this case).